We aim to handle personal information responsibly and transparently. Depending on the business's circumstances and applicable exemptions, the Privacy Act 1988 (Cth) and Australian Privacy Principles may apply.
1. Who this policy applies to
This policy applies to visitors to irgroupwa.com and people who contact IR Group WA Pty Ltd about electrical, security, air-conditioning, telecommunications, maintenance or related property services.
2. Information we may collect
We may collect information that you provide directly, including:
- your name, telephone number and email address;
- property, suburb, site-access and service-location details;
- the service requested and information about the work;
- messages, quotation requests, appointment details and correspondence;
- payment or transaction records where relevant; and
- website usage information such as device, browser, pages visited and approximate location, where analytics or security tools are enabled.
Please do not submit sensitive information unless it is reasonably necessary for your enquiry.
3. How information is collected
Information may be collected through website forms, telephone calls, email, messages, site visits, quotation requests, service records, cookies, analytics tools and security logs. We generally collect information directly from you, but may also receive it from an authorised representative, property manager, contractor or referral partner.
4. Why we use personal information
We may use personal information to:
- respond to enquiries and prepare quotations;
- arrange site visits, schedule work and provide requested services;
- communicate about access, timing, safety, invoices and support;
- maintain business, warranty and service records;
- improve our website, services and customer experience;
- protect our website and business against misuse, fraud or security threats; and
- meet legal, regulatory, insurance and record-keeping obligations.
6. Cookies, analytics and external services
This website may use essential cookies and third-party services such as website analytics, embedded maps, spam protection or security tools. These services may collect technical information under their own privacy terms. You can control many cookies through your browser settings, although disabling them may affect website functionality.
7. Storage, security and retention
We take reasonable administrative, technical and physical steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. No internet transmission or storage system is completely secure.
Information is retained only for as long as reasonably required for service delivery, business records, warranty, insurance, dispute resolution or legal obligations. When no longer required, it may be securely destroyed or de-identified.
8. Access, correction and complaints
You may ask to access or correct personal information we hold about you. We may need to verify your identity before responding. If you have a privacy concern, contact us with enough detail for the matter to be investigated. We will aim to respond within a reasonable period.
If the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at oaic.gov.au.
9. External links and policy changes
Our website may link to external websites. We are not responsible for their privacy practices. We may update this policy when our services, technology or legal obligations change. The current version will be published on this page with its updated date.
10. Contact us
For privacy questions, access or correction requests, contact IR Group WA Pty Ltd: